The layout and incidental graphics on this site are copyright 2012 The Big Secret Company. All Rights Reserved. Product pictures and text are sourced from respective suppliers, are used for marketing purposes only to the mutual benefit of both parties and copyright is acknowledged.
The Big Secret Company will not be liable for any direct or indirect loss or damage caused by the use of or inability to use, this web site or the services offered therein.
All trademarks and trade names are proprietary to their respective owners. All third party trademarks and trade names are hereby acknowledged.
All information contained in this site is provided on an as is basis without warranty. The Big Secret Company disclaims all representations and warranties, either express or implied, with respect to such information. Every effort is made to ensure accuracy but no guarantees are made that any information contained in the site is accurate or complete. In particular, product prices and postage & packing rates may change without notice.
The receipt of an order by The Big Secret Company does not constitute order acceptance or confirmation. The Big Secret Company reserves the right to limit quantities or refuse service. Verification of customer information may be required prior to the acceptance of any order. If you wish to return an item which we have delivered to you, please note that you are responsible for the cost of doing so. The Big Secret Company may, at its discretion, refund such charges where circumstances warrant us doing so.
This site contains links to other Internet sites owned and operated by third parties. The Big Secret Company is not responsible for the availability or content of any such site. Please contact us if you consider any such link to be inappropriate.
We charge postage/shipping at cost and have ten bands according to weight and size. UK shipping charges are based on First Class Mail or Standard Parcels rates. Overseas shipping costs are based on Airmail or Parcelforce International Economy rates.
The Big Secret Company can provide other shipping methods including Recorded Delivery and Parcelforce within the UK and Airsure and International Datapost outside the UK. Please contact us with any special requirements and we will respond with revised shipping costs.
We aim to fulfil all orders within seven days. However, the vast majority of our orders ship within 24 hours of the order being received and should arrive within 2-3 days of the order being placed where delivery is to the UK. If we cannot fulfill your order within 7 days, we will contact you to discuss how you wish to proceed.
You have a right to a ’cooling off’ period during which time you may cancel your order for any reason. If you wish to exercise this right you may do so up to 8 working days following receipt of your order. Simply email
firstname.lastname@example.org and advise us of the order number you wish to cancel. Note that, if we have already sent the item out, you will need to return it at your own cost. Any other charges which have been applied will be refunded within 30 days of cancellation. Your statutory rights are not affected.
When you wish to purchase simply add the game to your shopping basket. The shopping basket has the facility to remove items, completely clear the basket or order the items. Whatever means you decide to use to pay for your order, you will be provided online with an email confirming your order.
We use PayPal which accepts most major credit cards. You do not have to join PayPal to fulfill your purchase. If you wish to pay by other means please contact us to discuss.
Cheque or money order payment
We do accept sterling cheques and money orders subject to agreement. Please contact us if you feel this is the method of payment you wish to use. Don’t forget to provide the order reference number. Please note that we will not ship your order until your cheque has cleared.
We try to ensure that our games arrive with you in perfect condition but if your order does arrive damaged, please let us know immediately by email at email@example.com. If, for any reason, you are not entirely happy with your purchase, simply return it unused in its original packaging within 8 working days and we will either exchange it or arrange a refund. Please note that you are responsible for the cost of returning the item to us.
Privacy and Security
The Big Secret Company will not pass on your details, including email addresses, to anyone else. We may use your details to contact you in the future with respect to special offers or other news. You can opt out of receiving this communication when you order and any email sent will notify you how to avoid receiving future mailings should you wish to opt out at that point.
The only information we collect and store is that provided by you when you fill in the order form or, in the case of registration, the email address provided. This information is collected through the ordering or registration process. Additionally, when you contact us with a query, we may store your email address and any other details which you choose to provide, for example a particular item you are looking for. We only store your personal details in order to provide you with the service you would expect. If you have any questions or concerns about our handling of personal information, please contact us.
If you need to contact us for any reason, including complaints, you may do so by by email to firstname.lastname@example.org.
TERMS AND CONDITIONS